eSIMs can't be transferred between devices, so if you've got a new phone you'll need a new eSIM.
Raise a ticket at support@saundersnetworks.com and let us know:
- The make and model of your new phone
- Whether you still have access to the old device
We'll send you a new QR code to install on your new device. See the How to install an eSIM article for the setup steps once you've received it.