If we've sent you a QR code to set up your eSIM, follow the steps below for your device.
On iPhone
- Go to Settings > Mobile Data > Add eSIM.
- Tap Use QR Code.
- Scan the QR code we sent you.
- Follow the on-screen prompts to confirm and activate.
- When asked, label the plan (e.g. "Work") so it's easy to identify.
On Android
- Go to Settings > Network & Internet > SIMs > Add SIM.
- Tap Download a SIM instead or Scan QR code (wording varies by device).
- Scan the QR code we sent you.
- Follow the on-screen prompts to confirm and activate.
After installing
It can take a few minutes for the eSIM to activate. If you don't have signal after 10 minutes, try restarting your phone. If it's still not working, raise a ticket at support@saundersnetworks.com.