Adding a shared mailbox to Outloook

A shared mailbox is an inbox that several people use, like info@ or accounts@. Once we've given you access, here's how to see it in Outlook.

On a Windows PC

You don't need to do anything. The shared mailbox appears in Outlook on its own, underneath your own mailbox in the left-hand list.

It can take up to an hour to appear after we've given you access. If it's still not there, close Outlook and open it again.

On a Mac

On a Mac, you need to add it yourself. It only takes a moment.

1. Open Outlook.
2. In the menu bar at the top of the screen, click Tools, then Accounts.
3. Select your work account, then click Delegation and Sharing.
4. Click the Shared With Me tab, then click +.
5. Type the name or email address of the shared mailbox, select it, and click Add.

The shared mailbox now appears in the left-hand list, underneath your own mailbox.

If you see a message asking to allow a redirect to autodiscover-s.outlook.com, tick Always use my response for this server and click Allow. This is normal.

On your phone

1. Open the Outlook app.
2. Tap your profile picture in the top-left corner, then the settings cog.
3. Tap Add Mail Account, then Add a Shared Mailbox.
4. Enter the shared mailbox's email address and tap Add Shared Mailbox.

Something not working?

• It says you don't have permission? You may not have been given access yet. Raise a support request with the name of the mailbox and we'll sort it.
• Need access to a shared mailbox? Ask your manager to raise a support request confirming which mailbox you need.
• Want to remove one from your Mac? Hold Control, click the mailbox in the left-hand list and choose Remove Shared Account.