Using the SIM management portal

The SIM management portal lets you view and manage your organisation's SIMs at any time, without needing to contact us. You can check data usage across your SIM estate, see which network each SIM is on, and request a new QR code for an eSIM - all in one place.

Signing in

To access the portal, you'll need a Saunders Networks support account and portal access granted by your account owner. If you haven't been set up yet, ask your account owner to contact us on your behalf.

Head to our support portal at support.saundersnetworks.com and click the person icon in the top right corner to sign in. Once signed in, click Manage your SIMs on the home page to open the SIM management portal.

Understanding the dashboard

When you open the portal, you'll see a summary at the top showing three things:

Total SIMs - the total number of SIMs on your account.

Active - the number of SIMs currently within their data allowance.

Near limit - the number of SIMs that have used 80% or more of their monthly data allowance. If this number is greater than zero, it's worth reviewing those SIMs to avoid any disruption.

Below the summary, you'll see a table listing each of your SIMs with the following columns:

Number - the phone number associated with the SIM.

Data usage - how much data has been used this month versus the total allowance. For example, 1.5 GB / 20.0 GB. A coloured bar shows usage at a glance - green means usage is low, amber means the SIM is approaching its limit.

Network - the mobile network the SIM is connected to, for example O2 AT (UK).

Type - whether the SIM is a physical SIM card or an eSIM.

Searching and filtering

If you have a large number of SIMs, you can use the search box to find a specific number. Just start typing and the table will filter instantly.

You can also use the Near limit filter to show only SIMs that are approaching their data allowance. Click All to return to the full list.

The data shown in the portal is updated every six hours. You can also click Refresh at any time to load the latest available data.

Requesting a new QR code for an eSIM

If a device with an eSIM has been lost, replaced, or reset, you'll need a new QR code to reinstall the eSIM profile.

Find the relevant SIM in the table and click Request new QR code on the right-hand side. This will open a short request form with the SIM number already filled in. Complete the form and submit it - we'll process the request and send the new QR code as soon as possible.

Please note that this option is only available for eSIMs. Physical SIM cards cannot be reissued via the portal - if you need a replacement physical SIM, please open a ticket and we'll arrange this for you.

If you can't see your SIMs

If the portal loads but no SIMs are showing, it's likely that your SIMs haven't been linked to your account yet. This is something we set up on our end when onboarding you to the portal. Please open a ticket and we'll get it sorted.

If you don't have access

Access to the SIM management portal is not available to all users by default. We grant access to designated account contacts during onboarding - typically the person responsible for managing your organisation's connectivity.

If you believe you should have access and are seeing a message saying otherwise, please open a ticket and we'll confirm with your account owner before making any changes.

If you'd like to request that an additional contact at your organisation is given access, this needs to come from your existing account owner. Please ask them to open a ticket on your behalf.

Need help?

If you have any questions about the portal or your SIM estate, we're always happy to help. Open a ticket and we'll get back to you.