My internet connection is slow or keeps dropping

This article is for clients with a broadband or connectivity service provided by Saunders Networks. If your connection is working but feels slow or keeps dropping intermittently, there are a few things worth checking before raising a ticket.

Is it affecting everyone at the site?

Check with other users on the same connection. If everyone is experiencing the same issue, it’s likely a problem with the circuit or the infrastructure at the site. If it’s just one person or device, the issue may be specific to that device, its network settings, or how it’s connected.

Wired vs wireless

If the affected device is on Wi-Fi, try connecting it directly to the network with an ethernet cable and test again. Wi-Fi performance can be affected by distance, interference, building layout, and the number of connected devices. If the connection is stable over a cable but slow over Wi-Fi, the issue is with wireless coverage rather than the broadband service.

Consider what’s running on the network

Large downloads, cloud backups, video calls, and software updates can all consume significant bandwidth. If the slowdown coincides with specific activity on your network, that may be contributing.

Raise a ticket

If the issue persists, raise a support ticket and include:

• Whether the problem is constant or intermittent
• Whether it affects all users at the site or specific devices
• Whether it’s worse on Wi-Fi or also affects wired connections
• When the issue started
• Any recent changes to your environment or setup

This helps us determine whether it’s a line fault, a capacity issue, or something local to the network at your site.

Still experiencing problems? Raise a support ticket and we’ll run diagnostics on your connection.