How billing and payments work

This article explains how we invoice, when payments are taken, and what to do if you have a question about your bill.

Monthly services

All recurring services are invoiced in advance on the 1st of each month. Payment is collected automatically by direct debit through GoCardless, typically within a few working days of the invoice being issued

One-off purchases

One-off purchases such as hardware or equipment are invoiced separately and must be paid in full before the order is processed or any items are dispatched.

Failed payments

If a direct debit payment fails, a failed payment fee will be applied. If your bank details or mandate have changed, let us know before your next billing date to avoid this.

Updating your payment details

If your bank details change or you need to set up a new direct debit mandate, contact us at accounts@saundersnetworks.com and we’ll get it updated ahead of your next invoice.

Invoice queries

If you have a question about an invoice, email accounts@saundersnetworks.com with the invoice number and details of what you’d like us to check.